Fix for YVM102
It seems your box has lost touch with your router. Try these steps and we’ll help you reconnect:
Read moreViewers could see some disruption to their TV reception from Wednesday the 15th to Sunday 19th January 2025. This is due to high pressure which could disrupt the TV signals.
This may cause YVM302 errors on YouView devices. If you are affected by this, please don't retune your box until the high pressure system has passed, as this can sometimes make the problem worse.
Error Messages
Error Messages
Set up
Set up
Box and Remote
Box and Remote
Channels
Channels
Guide
Guide
About YouView on Sony
About YouView on Sony
Error Messages
Error Messages
Guide
Guide
On Demand
On Demand
It seems your box has lost touch with your router. Try these steps and we’ll help you reconnect:
Read moreIf your remote starts acting up, try resetting it. Pick your remote:
Read moreHaving trouble? Here are a list of useful contacts.
Useful ContactsLooks like we’re not getting enough signal from your aerial at the moment.
Read moreIf you’re missing Freeview channels from your guide, it’s likely to be a result of a signal issue. Try these steps and we’ll see if we can recover your missing channel(s):
Read moreNeed more help? Visit our full contacts page here