1. Try again
Wait a moment and try again. If this does not resolve, please continue with these steps.
2. Check your TV is connected to the internet
Check your internet connection by going to:
- Settings (via either the remote or the Android Home Screen)
- Network & Internet
3. Restart your device
The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the 
button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.
4. Further Help
If the previous steps didn’t fix the issue, you will need to give your broadband supplier a call.