1. Check your internet
Direct Ethernet cable
Check the cable hasn’t been damaged and is firmly connected to the back of your TV and to the back of your router.
Powerline Adapters
Check both adaptors are plugged in and powered on. Make sure the Ethernet cables are connected firmly to the adapters, your router and your TV and all 3 lights on both adapters are on.
We recommend connecting your powerline adapters directly to a wall socket instead of an extension lead for the best results.
2. Check your TV is connected to the internet
Check your internet connection by going to:
- Settings (via either the remote or the Android Home Screen)
- Network & Internet
3. Restart your device
The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the 
button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.
4. Further Help
If the previous steps didn’t fix the issue, you will need to give your broadband supplier a call.