Your aerial brings you all your Freeview channels but can be affected by signal interference. Here’s a guide to identifying what could be interfering with your signal:

The picture size (or aspect ratio) of a programme is set by the broadcaster and cannot be changed directly from your box.

There is more than one reason why this could happen. Try these steps and we’ll see if we can solve it:

Your TV signal is important to the quality of your Freeview channels. Here’s some useful information about your TV signal:

Can you hear someone describing what’s happening on screen? This is the sound of Audio Description. A feature used for those who are partially sighted.

Let’s run through a few quick checks and see if we can bring your sound back:

Does your screen look like its tinted pink or purple? This can happen if your HDMI signal isn’t being translated correctly by your box or TV. Give these steps a try and it should de-pinkify your screen:

Turning your living room into a mini cinema? Let us give you a hand with that.

Feel like you’re sitting in the front row at the cinema? Don’t worry, it’s likely the zoom feature has been activated.