Try closing the error message by pressing back or close. Then press OK to try the channels again. Check you have correctly set up your internet channel with your service provider.

You might also want to try pressing channel up then channel down to see if the channel appears.

Time to head round the back of your box. We’ll walk you through what to do.

 First things first, we need to check how your box is connected to your router. Pick your connection: 

Direct Ethernet cable

• Check the Ethernet cable is securely connected to the Ethernet port. To be safe, disconnect and reconnect it.
• Follow the cable from your box to the back of your router and make sure it's securely connected to one of your LAN ports.

Powerline adapters

• Check the Ethernet cable is securely connected to the Ethernet port. To be safe, disconnect and reconnect it.
• There should be two powerline adapters plugged in to your mains. One by your YouView box and one by your router. Check both adapters are switched on and make sure the Ethernet cables are securely connected.

The simple old trick of restarting your router can help resolve this issue. Switch it off at the plug for 30 seconds and turn it back on. Give it a minute or two to warm up then check if you’re reconnected.

Please don't leave this page while your router is restarting as you won't have any internet access.

Using Powerline Adapters?

Make sure you switch both adapters off for 30 seconds and then turn them back on. Give them a minute to reset and all the lights will come back on.

The old “switch it on and off” routine. Overused but it can often help resolve the issue. Press and hold the  button on your box for 8 seconds, then let go. You’ll be greeted with a friendly ‘Hello’ telling you that your box has restarted.

1. Select Settings* from the Menu
2. Select Software Information from Information & Reset
3. Select Update Software

We'll let you know if we find any updates and start downloading it for you.

*Settings can be found via the cog in the top right corner of the Menu. You can get to the cog by pressing Up and right after opening the Menu.

We didn't think you'd end up here, but thanks for trying all the above steps.

We'd suggest contacting your service provider for further help.