Using Maintenance Mode

A YouView Box FAQ

Maintenance mode is used to recover your box when something has gone wrong with it. You can restore your box back to its factory settings, letting you start again from a clean slate.

Before you start

Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recording list. We know how important recordings are so we do offer options to keep your recordings. The different options available are displayed below.

Last things to check

Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. To help this run smoothly, make sure:

  1. Your box is plugged into the mains and the power switch on the back is switched on. Make sure you keep the box in standby. We need to access Maintenance Mode from the start up screen
  2. The aerial cable is securely connected to the Aerial In/Antenna In port.
  3. The Ethernet cable is securely connected to the Ethernet port. If you’re using Powerline adapters, make sure these are connected also. Need help with these connections? See our connection guide
  4. Your box is connected to your TV with a HDMI or Scart cable and that the correct Source/ input is selected on your TV.
  5. If you're able to, make a note of all your preferred settings and scheduled recordings as you will lose them once you've completed a Maintenance Mode reset.

Check your box model

We have many different YouView boxes, because they are all slightly different, we have different instructions for them.

Already know your box model? Then find your instructions below.

Not sure what box model you have? Follow these steps then come back and see your instructions:

Once you have entered the Maintenance Mode Menu, you can choose from these options:

Recordable boxes: 

  1. Software Reset
  2. Factory Reset , keep recordings (recommended)
  3. Factory Reset, delete recordings (if option 2 doesn't resolve your issue)
  4. Internet / USB recovery, keep recordings
  5. Internet / USB recovery , delete recordings

Non-recordable boxes:

  1. Software Reset
  2. Factory Reset (recommended)
  3. Internet / USB recovery

Does your box look like this?

Yes

If it does then you have the original Humax DTR-T1000. Follow these steps:

  1. Turn the power on using the switch found on the back of your box. A red light should appear on the front panel
  2. Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. The box will flash a blue light
  3. Press the power button on the front of the box
  4. The box should now enter maintenance mode
  5. Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions

No

Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010:

Select the instructions for the Humax DTR-T1010 instead.

  1. Turn the power on using the switch found on the back of your box. A white power light should appear on the front panel
  2. Touch the power button on the front of the box once (far left hand side of the front panel), then immediately press the VOL -  button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt
  3. Press the power button on the front of the box
  4. The box should now enter maintenance mode
  5. Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions
  1. Unplug and reconnect power to your box
  2. Press and hold the down navigation touch button  on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER) prompt
  3. Press the power button on the front of the box. If you do not press the power button within 5 seconds the box will boot up normally
  4. The box should now enter maintenance mode
  5. Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions